If you have an existing Exchange email account for your current work email address, you must delete it
first before proceeding.
To do this:
1. Tap Settings > Mail, Contacts, Calendars
2. Tap your current email account.
3. At the bottom, tap Delete Account. Be sure to choose and delete the contacts as well. They will
be moved over automatically to your new Exchange account when you create the new one.Once the account is deleted, or if you did not have an existing one, follow the steps below:
1. Tap Settings > Mail, Contacts, Calendars > Add Account.
2. Tap Microsoft Exchange.
3. Type the information requested in the Email, and Password boxes. You need to type your full
email address in the Email box (for example, jsmith@yourcompany.com). Password will be the
same one you use to log into your Cloud Desktop.
4. Tap Next on the upper-right corner of the screen. Your mail program will try to find the settings
it needs to set up your account.
5. Choose the type of information you want to synchronize between your account and your device,
and then touch Save. By default, Mail, Contacts, and Calendar information are synchronized.
6. If you're prompted to create a passcode, tap Continue and type a numeric passcode. If you
don’t set up a passcode, you may not be able to view your email account on your iPhone. You
can set up a passcode later your iPhone settings.
*May vary depending on the Android device you have
If you have an existing Exchange email account for your current work email address, you must delete it
first before proceeding. To do this:
1. Tap Applications > Email
2. On the Email screen, bring up the settings menu and tap Accounts. The Accounts screen will
open.
3. Press and hold the Exchange Account you want to delete until the Menu window opens.
4. On the Menu window, click Remove Account. A Remove Account warning window will open.
5. On the Remove Account warning window, tap OK or Remove Account to finish. You have
successfully deleted your Exchange account.
Once the account is deleted, or if you did not have an existing one, follow the steps below:
1. From the Applications menu, select Email. This application may be named Mail on some
versions of Android.
2. Type your full email address, for example jsmith@yourcompany.com, and your password, and
then select Next.
3. Select Exchange account. This option may be named Exchange ActiveSync on some versions of
Android.
4. Enter the following account information and select Next.
Under Domain\Username Type your full email address in this box.
If Domain and Username are separate text boxes in your version of Android, leave
the Domain box empty and type your full email address in the Username box.
NOTE: On some versions of Android, you must use the domain\username format. For example, if your
email address is tony@contoso.com, type contoso.com\tony@contoso.com. Your username is your full
email address.
Password Use the password that you use to access your Cloud Desktop.
Exchange Server Use outlook.office365.com
5. As soon as your phone verifies the server settings, the Account Options screen displays. The
options available depend on the version of Android on your device. The options may include the
following:
Email checking frequency The default value is Automatic (push). When you select this option, email
messages will be sent to your phone as they arrive. We recommend only selecting this option if you
have an unlimited data plan.
Amount to synchronize This is the amount of mail you want to keep on your mobile phone. You can
choose from several length options, including One day, Three days, and One week.
Notify me when email arrives If you select this option, your mobile phone will notify you when you
receive a new email message.
Sync contacts from this account If you select this option, your contacts will be synchronized between
your phone and your account.
6. Select Next and then type a name for this account and the name you want displayed when you
send e-mail to others. Select Done to complete the email setup and start using your account.
NOTE You may need to wait ten-to-fifteen minutes after you set up your account before you can send
or receive e-mail.